Computer/ Networking EPR Bullets
Duty Description
- Coordinates network outages with customers and COCOM joint ops center; tracks trouble tickets for resolution
- Directly supports 6,043 customers from two strategic nuclear wings with communications/information services
- Installs and configures software releases, patches and upgrades on 78 file/application core service platforms
- Leads five-person work center; ensures reliable LAN operations for AF's only dual-wing, nuclear capable base
- Manages Theater Battle Management Control System (TBMCS) servers and AOC C2 common client platforms
- Maintains $1.4M secure/unsecure networks for nine NAF directorates supporting AFRICOM's air component
- Monitors database integrity for all mil prsnl sys/mgt assessment products/daily trans/case mgt sys/DJMS MICT insps
- Operates Minot AFB's $22.5M network weapon system providing connectivity for 3,900 computers in 60 bldgs
- Performs on-the-job training to newly assigned personnel and implements training plans for apprentice Airmen
- Provides 24/7 comm support for 617 Air & Space Operations Center (AOC) covering entire African continent
- Provides technical assistance to client support administrators; coordinates system upgrades for 200+ sr leaders
- Provides Tier II secure network and administration support to 12.5K AMC/Scott AFB users and 66 tenant units
Performance Assessment
- #1 of 307 Amn! DNSI A-Team; primary SAGE CIS--superior execution led to AFGSC "Superior Team" awd
- 17 AF Airman of the Year 2009; exemplary leader/talented technician--excellence is constant; promote now!
- 1st responder! Operated grader; sculpt'd firebreak for 8 acre CATM wildfire--safeguard'd farming community
- Accomplished 12 QA evals; ensured tech's skills/tng prgm exceed PACAF stds--vital to JBER's $8.7M ILS
- Aced missile dispatch trng; reduced trans time ISO 15 MAFs--expedited response to assets/cut downtime 25%
- Achieved Network+ certification; met DoD 8570 program rqmts--knowledge aided in resolution of 568 tickets
- Achieved TBMCS cert; utilized skillset to integrate real-time system feeds--100% data integrity/availability
- Acquired 70 Barksdale thin client sys CPUs ; enabled no-cost SIPR expansion/repair--saved AFGSC $49K
- Active network defense; disabled 190 user accounts/eliminated 60--hardened network against intruder attacks
- Adept lead for CORI exercise; led 4 pers/contributed 48 man-hrs toward CAT/EOC support--C2 100% uptime
- Advised civilian engineers during refresh; verified TO stds met--kept final denial syst project on schedule
- Aided $37K thin client server/PC install; config'd sec settings/loaded OS--enabled 5 SFS mobile user access
- Aided in 12 Oustanding Airmen ceremony; 213 registered attendees and 22 nominees--AMC/CC lauded event
- Aided in 5 MUNS database restoration; pinpointed corrupt coding error--10 yrs munitions tracking data saved
- Aided w/Remedy server recovery--saved 6.5 yrs troubleshooting history/150 man-hrs manual data re-entry
- Air Force Ambassador; active member Base Honor Guard--trained and completed over 60 hours of service
- Alt CP upgrade lead; config'd new $15K equip suite/expand'd net capacity 100%--supt'd B-52 contingency ops
- Anchored 10 tech USAFE merge tm; redeployed 173 critical C2 assets--sync'd two COCOMs w/in 603d AOC
- Anchored ntwk ransomware fortification; id'd/repaired 147 affected sys--guarded 133TB data/9K mbrs PII from theft
- AOC course Honor Grad; vital to TBMCS trng/install--completed entire AOC beddown 8 mos ahead of sched!
- Appointed as flt EC trainer; taught 2 Amn 40+ hrs on 71 duty position tasks--trainees certified w/ 95% QC avg
- Appt'd to CAST tm; completed in-depth trng on casualty reprtng; pois'd for accurate/timely AFPC notifications
- Assisted contractor in $1.1M fiber optic fence sensor set up--syst installed to AF specifications one mon early
- Assisted CST with 47 VIP migrations; Cmdrs, Chiefs and staff at both base wings--100% success/zero rate
- Assisted in resolving 17K network issues; achieved 90% resolution rate--superior cust svc to >16K personnel
- Assisted reenlistments w/5 contracts including 4 SRBs; data 100% accurately updated--secured $15K in SRBs
- Assisted w/2200 alarm point tests; finished 2 days early--readied $20M WSA security syst for certification
- Assisted w/decomm of 55 core servers; shutdown/wiped/DRMO d--NCC power need reduced $7K annually
- Assisted w/secure telephone sys outage; procured/installed new box set--restored vital SFS C2 communication
- Assisted w/sq JWICS tech refresh; aided 4 man tm/reimaged 30 sys/$18K finalized $684K proj/met HHQ suspense
- Attended 10-day network security class; obtained Security+ certification--compliant with DoD 8570 mandate
- Attended 16 hours of Contractor Verification System training--allowed contractor access to government systems
- Attended 40-hr class for 2G Wireless LAN; installed/troubleshot system--advanced to front of technical curve
- Audited 24K classified codes in 17 units; achieved 100% accountability--completed AF tasker 2 weeks early
- Audited 6K+ active NIPR user accts; coord'd deletion of 42 expired accts--disabled remote hacking capability
- Authored 1100 log-on scripts; verified individual users network mappings--eliminated user migration impact
- Authored first SIPR Alt Token solution; upgraded/config'd 80 thin clients--implemeted throughout AFGSC
- Averted total network disaster; directed immediate response to thermal server shutdown--saved $12K C2 asset
- Awarded DoD security certification; authorized network administrator--remediated AFNET vulnerabilities
- Base Cyber Ops tng mgr; certified two 5 OG network admins on 77 tasks/45 days--on track for 7-level upgrade
- Blueprinted TBMCS client config; matched user rqmts w/C2 sys capabilities--cut system deployment time 85%
- Brief'd AFPC new asmgt policies/procedures at IHT--educated 20 personnelist--enhanced his public speaking
- Brilliant Tech! Detected failing magnetic switch sensor; realigned w/in tolerance--restored 100% syst integrity
- Brought JFACC COP svr online; coordinated connectivity w/three cmd agencies--provided JTF EX air picture
- Built 30+ C2 systems for POTUS Ghana; co-located 13 SMEs--moved 34 C-17 loads/602 pax/900 short tons
- Bulldozed DNSI requirement; ensured 24" earth cover over 22 WSA igloos--key to "Excellent" facilties rating
- Chosen to execute CIS duties for PL-1 USSTRATCOM a/c; secured/controlled access--"great job" per a/c CC
- Complet'd 40 hr Sec+ crse; enhanc'd net encryption knowledge--MAFB 90% cert compliant/highest in AFGSC
- Completed 216 pre-migration checklists; ID'd 35 limitations--lauded by AFNIC "smoothest migration so far!"
- Completed 292 core/100% ancillary tasks; worked 142 hrs towards 5-lvl--UGT 2+ months ahead of schedule
- Completed 4 Contract Officer Representative courses; increased knowledge--boosted postal contract support
- Completed 5-wk Army Combat Skills training; multiweapon trained/qualified--enhanced deployment readiness
- Completed 8 hr AF trng crs; coached 3 Amn on dispatch ops/closed 13 core tasks; mbrs 40-days ahead of rqmt
- Completed AFGSC tasker; correct'd section's records in TRIRIGA migration--met NexGen IT validation rqmts
- Completed CDCs in three months; allowed CCAF enrollment/18.5 hours remain--active education progression
- Completed contractor-sponsored RTES training; tested/verified six weapon towers; certified $8.2M WSA syst
- Completed two network security courses; streamlined five local operating guides--saved 4.5 man-hours/week
- Configured GeoBase web server interface--enabled real-time road hazard updates for 8.5K sq-mi missile field
- Conformed intel server suite; intel target database delivered to AOC--coord/executed 100+ Libyan strike msns
- Conquered 45 hr SCCM tng; prep'd for Net Defense role--crucial to retain #1 in AFGSC for threat mitigation
- Consolidated four workcenter tng plans; standardized Client Service Center tng--eliminated duplicate programs
- Consulted WS backup project; archived 21 servers/40TB data--slashed disaster recovery time to 1 vs 12 wks
- Coord'd IA security lock down; trained 32 Amn/negated 29 sys vulnerabilities--shielded $20M WS/69 servers
- Coord'd NCC power upgrade; 240 ft add'l power lines/1 panel installed--critical to AFNet upgrade readiness
- Coord'd WSA portal mvmt; extracted $20K in assets--aided 5 SFS DNSI "Excellent" rating/lauded by SFS/CC
- Coordinated backup of 5 OG E-Tools server; installed config agent software--data security for 700 B-52 techs
- Coordinated download rights with AFNIC; tracked access for 10 admins--enabled access to vital syst software
- Coordinated first-ever 15TB network disaster recovery suite--enabled off-site backups eliminating deficiency
- Crafted local SOP detailing TBMCS/GCCS mx; vital to 99% sys uptime--enabled 380 ATOs w/11.5K+ msns
- Created 23 accounts for PTL SharePoint site; honed 5 BW/CC initiative--enabled system for base fit testing
- Created patch install script; ability to upload to 100+ clients for net defense admins--slammed door on hackers
- Created script for WSA sys; automated obsolete profile deletion--eliminated trouble tickets/90 man-hrs/year
- Created VIIDS Master Training Plan; manually loaded 140 tasks for 15 personnel--alleviated tng deficiencies
- Created/briefed 5 CONS SOW customer educ tng; taught 30 5 BW & 91 MW RAs--ensured best value for govt
- Critical CST f/NIPR; ran gp PC acct/4 eqpmt cstdns/120K assets--revivified 3yr dormant position/lauded by TFI/CCs
- CST VIP migration POC; assisted 47 one-on-one migrations--eliminated 5 BW/91 MW CC mission impact
- Decommissioned 55 core servers; removed/sanitized/reutilized $187K equip--$7600 annual power savings
- Dedicated 500 man-hours to WSA project; augmented SF/escorted 15 civilians--maintained contract time lines
- Dedicated member for AFGSC IG INSI of $20M WSA ESS--syst given "Ready" to secure nuclear enterprise
- Deliver'd 15 wpn sys briefs; provided near real-time C2 data to 25 AF/480 ISRW...bolstered oversight on $3B DCGS
- Deployed in support of OEF; superior tech/awarded 386 ECS Amn of-the-Week twice in 3 mos--promote now!
- Designed tracker; validated mandatory DoD trng/admin acct reqs--fortified $22.5M enclave from net intrusion
- Developed $15K Alt CAT secure/unsecure internet protocol solution--solidified base contingency operations
- Developed acq milestone checklist; melded FAR rqmts/base agency coord--enhanced sq efficiency/kt accuracy
- Developed COTS tracking sys for $2M of equipment; electronically track inventory--100% accountability
- Developed NIPR/SIPR common client; bundled 10 pgm & 55 patches--cut computer build from 1 day to 30 min
- Devised solution for new mount; created wall brackets for 3 WSA cameras--stellar ingenuity saved AF $6K
- Devised thin client replacement plan; extended end of life by 5 yrs--75% reduced admin overhead/man-hours
- Devoted NCO; authored/edited 10+ CFP Ops procedures/checklist--enabled trng/continuity for CFP personnel
- Diagnosed TBMCS glitch; repaired $15K server & documented update--reanimated C2 sys for ldrs/trnd peers
- Diligent monitor! Maintained 35 person controlled area access list--ensured security of $22.5M network core
- Diligently closed 51 Remedy tickets; eradicated 8 work stoppages--critical to Minot's 24/7 nuclear alert msn
- Directed CORI inject; organized mx control/IG udpates/restored secure comm--earned 5 CS "Excellent" rating
- Directly supported AFAFRICA stand-up; 18 TSC events/13 msns/9 exercises--launched 17 AF to FOC in 1-yr
- Disabled 190 user accnts, eliminated 60; removed unused exposure--hardened network against intruder attacks
- Disabled 75 org boxes w/o proper certs; denied unauth network access--achieved compliance/HAF directive
- Drove 5-person team; surveyed 35 mi buried sensor cables; done 4 mos early--$8.8M WSA project on track
- Drove base network review; discovered 1.5GB vulnerable data/initiated reports--secured crit privacy act info
- Drove devlpmnt of 261COS SIPR Sys Sec Plans; created 18 critical sys stds; annihilated TAG's secure comms goals
- Drove immediate execution of 1st-ever thermal server shutdown during '11 ORI inject--lauded by AFGSC/IG
- Drove ntwk trend analysis initiative; compil'd data/id'd risks...elim'd 1.7K Cat-1 threats/hardened Wg security posture
- Drove TFI ops; teamed w/Cyber Ops/1/10 w/IO express access--reduc'd gp acct creation by 80%, mbr access <24 hrs
- Dual wg IPO; 100% contact/reached 117% of target/#2 in AFGSC---raised $103.5K/smash'd project'd $88.2K
- Eagerly led initial TBMCS client config/install; centralized AOC C2--delivered AFAFRICA ATO capability
- Earned 45 hr SCCM cert; cross-utilized in Net-D--crucial to MAFB #1 of 5 AFGSC bases in threat mitigations
- Earned CPR/AED cert; gained 3 hrs of valuable life saving skills--ready to administer critical emergency care
- Earned GCIA GSEC, GCIH, and GCED certificates; expanded cybersecurity skills through mastery of coursework
- Earned PCM custodian certification; qualified to handle nuclear launch codes--safeguarded critical Pri-1 assets
- Elim'd 640 security vulnerabilities; patched/repaired/removed stagnant sys--raised TCNO compliance 50%
- Eliminated 640 unhealthy security client syst; repaired 300/removed 340 stale--syst vulnerabilities cut by 50%
- Enabled 283, B-52 sorties; moved 1.6K aircrew mbrs w/zero late take-offs; postured US for STRATCOM msn
- Enabled SIPR Alt Token compliance; upgraded 80 SIPR thin client terminals--base rdy 6 months before rqmnt
- Enabled SIPR thin client printing; duanting task--cut $10K switch requirement/saved AF $900 per new printer
- Energized 91 SSPTS/ESS surveillance pgm; merged 6K images into a single feed--$3.3B ICBM assets secured
- Enhanced CFP SOP Manifesto; crafted 18 processes ensuring continuity--preserving 400 man hours/$16K annually
- Enhanced NCC emergency shutdown procedure; documented 300 power feeds--improved accuracy of site data
- EOY GPC purchasing agent; keen preparation resulted in procurement of $20K 5 CS assets--promote to MSgt!
- Escorted engineers/mx crews; dispatched 32 hrs to 8 facilities across 8.5K sq mi complex--LMR proj on track
- Excelled in career field trng; completed 305 training tasks, finished CDCs--ready for upgrade 5 months early
- Excellent CFP controller; team processed 1100 WOMS requests--facilitated IT upgrade throughout Minot AFB
- Exceptional airman! Handpicked support in '10 NSI; found vital solution for file sharing--lauded by inspectors
- Executed 100 security syst jobs; 100% compliant with stringent response times--$5.5B in PL1 assets secured
- Executed 63 ntwk audits; validated 4M config files settings--sync'd 3.7K sys's baseline w/ HHQ's cyber security stds
- Executed 85 work orders on 12 IDS; sustained remarkable 99% uptime rate--safeguarded $5.5B nuclear assets
- Executed AFNET migration/6.5K accts; xferred 3.7K syst--bested AF schedule by 29 days...saved AF $13K
- Executed new base ADPE process; trained 26 equip custodians on procedures--accounted $250K comm assets
- Executed proper planning/deployment of $37K unclassified Thin Client solution to SFS and AMXS--promote!
- Exemplary tech; restored 170 SIPR email accts lost during HHQ data migration prep--restored svcs < 12 hrs
- Exemplified wingman concept; mentored three Amn on exercise routine--resulted in improved overall fitness
- Expertly led 8 CMI investigations; initiated cleanup 27 PCs--contained spillage and restored mission systems
- Expertly resolved printer config problem using Thin Clients; eliminated Cisco switch requirement--saved $9K
- Extended helping hand to outside agency; trained 5 OG Net Ops on 77 tasks in 45 days--7 level UGT on track
- Facilitated IT spt f/U-A Chfs Conf; broadened Wg's 1st digital suite w/57 CEMs/CMSAF--earned LOA f/Chfs Gp
- Facilitated SIPR sys accountability tracker; compil'd POC info for 187 sys--eased PACAF-wide IT database constraint
- Facilitated team in emergency install for 18 AF/CC; enabled C2 sys access--4 day job completed in <4 hours
- Fast-tracked codes for $250K base SIPRNet expansion; gave 145 new users access to vital intel/mission data
- Fine-tuned server farm; removed 16 obsolete systs; 40% more space/60% less power--100% syst optimization
- First TBMCS site to upgrade; updated 5 servers & 40 clients w/280 critical fixes--increased security posture
- Fixed 17 AF/CC SIPR email during Libyan ops; briefed issue to Sr comm leadership--solution used basewide
- Fixed print server issue for 5 LRS; set working driver--prevented 96 asset management systems work stoppage
- Fixed Remedy database; replaced server/restored 6+ yrs mx data--saved untold man-hrs manual data recovery
- Flawless migration to 7 new servers; seamless 70-hr install; delivered 2X performance increase to 6K to users
- Flawless SIPR SMS server refresh; 70 hr install/2X performance gain--1.2K impacted/improved reliability
- Flawless Syst Center Configuration Mgr refresh; 70-hr install/1.2K impacted--SSgt promotion well deserved!
- Flawlessly migrated 5.7K email accts from legacy sys to 2 new servers--user email storage capacity up 2TBs
- Flight safety rep; authored job safety tng guide/conducted monthly safety inspections--zero program write-ups
- Garnered nuclear C2; 2 networks/15 weapons sys/6K customers/2 Wgs--clinched 99.8% network uptime rate
- Gathered data for AFNet; 82 Remedy admin details/1700 email offenders made aware--Minot ready to migrate
- Go to girl for all things NetOps! Unwaivering knowledge & expertise--solver of the most vexing challenges
- Go-to-guy; handpicked to setup/provide comm supt during NSI/NORI--rec'd 2 LoAs & coined by AFGSC/IG
- Guided 75 CSTs for AFNet migration; resolved 11K sys issues--all AFNIC suspenses crushed 29 days early
- Guided Active Directory review; eliminated 150 dormant/invalid accts--closed door on unauthorized access
- Guided MDG $108K Immunoassay/Help Desk kt options--ensured med screens/svcs for MAFB 12K populace
- Hand-picked to be CFP controller; tracked/coord'd customer srvc requests--resulted in 30 IMDS tickets closed
- Handpicked for PL-1 EC duties; scored outstanding 96% on initial QC--rated "Exceptionally Well Qualified"
- Hands-on; trained eight Honor Guard Airmen--150+ hrs instilled AF ceremony & tradition into next generation
- Id'd logistics error; user/ktr fixed wrong bldg; educated parties/compensated ktr--resolved potential $1K claim
- ID'd net policy anomaly; updated access control list--quickly restored base phone operator access in <5 mins
- ID'd/fixed SPO policy update error; restored/merged 1.2K settings--gain'd ntwk access/resources for 784 accts
- Identified 200 access failure solutions; implemented through ESD/AFNIC--3K users access restored in mins
- Identified electrostatic discharge hazard; retrained 5 airmen--eliminated deficiency--mitigated damage to equip
- Identified error in secure network upgrade; fixed bad file/loaded 125 PC's--expedited tech refresh across wing
- Identified failing network mgmt server; replaced hard drive/maintained remote authentication--restored < 2hrs
- Identified SIPR folder error; affected 150 users during Libyan surge ops--efforts restored profiles within 4 hrs
- IG chosen AI for FE Warren CUI; insp'd 5 pgms/79 rqmts--executed AFGSC 1st ever combin'd BETA test insp
- Implemented $37K Thin Client integrator; extended services to 5 AMXS/5 SFS--eliminated PC latency issues
- Implemented alt procedures during server mx; tracked/resolved 166 acct actions--restored user access in 2 hrs
- Implemented secure network for AF Civic Leaders rally--provided comm for CSAF/37 general ofcrs & VIPs
- Installed 91 MW server; transferred key leaders personal server tables--resolved storage area network issues
- Installed cert software for 91 MW Crit4 testing; 400 supported--electronic test sessions save 100 man-hours
- Installed NCC status display; critical network health & training data presented--technician visibility up 100%
- Installed PRCC search locator sys; config'd in 8 hrs versus 2 weeks--vital link to rescue downed pers in Africa
- Instrumental in tkt server rebuild; recovered 6.5 yrs historical data--saved approx 7K hrs manual data re-entry
- Integrated two C2 clients; brought Libyan air picture to AOC--allowed daily ATO to be integrated onto COP
- Inventoried 70 extra thin client syst; costs halved for CPU replacements/future rqmts--streamlined access to C2
- Investigated SIPR HDD exposure; setup scanning syst/recommended NSA interaction--met short IA suspense
- Isolated crit faults w/TBMCS; accomplished 70-hr install in just 50 hrs--restored vital C2 tool for MAFB ldrs
- Jumped to AFGSC task; revamped distro list for CC/CV/CCC access--assured HQ direct comm link to MAFB
- Key mbr of Alt AOC install team; config'd $450K C2 sys--enabled TBMCS suite validation/MQT operator tng
- Key player in conventional exer; broadened base ops/warfighting skills--pivotal to base 2011 CORI "SAT"
- Key snow removal leader; tackled 76 snow & ice events/16.5" snowfall--launched 291 sorties/0 cancellations
- KO'd 40 hrs instructor-led cyber crse; sharpened vulnerability mgmt skills/IT toolkit--trn'd 5 techs/max'd sq success!
- Lead COR for $400K BITC/PSC mail contracts; QA'd flawless delivery of 3 tons USPS mail--100% on-time
- Lead mail liaison for base units/contractors; provided tng to 49 ADOs/MAFB dorm residents--herculean effort
- Lead tech! Executed 30 job orders/47 mx inspections--verified TO specs met & cut unscheduled outages 25%
- Leaders by-name request for C2 sprt! Maintained 20 msn critical SIPR assets in CP--delivered 100% uptime
- Leading from frnt; completed two tng crs's in AF Emergency Response Op & EET--rec'd CCAF Prof Mgr Cert
- Learned AHAMS config; implemented faulty port solution; saved AF $6K--ensured deployers calls to families
- Led 3-person reutilization effort; shipped two excess video workstations valued at $150K to Whiteman AFB
- Led 8 Amn in WSA pwr outage, executed restoration of coml svc < 8 hrs--safeguarded $6.5B weapons/equip
- Led AFSC cross-utilization; employed Client Svc Techs w/Net Ops during min manning--work orders dn 35%
- Led completion of 24 preventive maintenance inspections--guaranteed proficiency of entire C2 voice/data net
- Led five Amn PMI team; guaranteed daily ATO production ISO three COCOMs; spt'd 13.5K msns/qtr planned
- Led flt's self-insp; scoured 120 FY11 kts, id'd/corrected 6 errors--ensured flt/sq 100% compliant/UCI ready
- Led four man software install team; config'd 10 TBMCS clients--allowed stand up pers recovery cell in 7 hrs
- Led four-man install team; crafted a 51-application C2 suite--provided critical FOC foundation for 617 AOC
- Led in-theater cable install team; layed down 808 ft cable--provided 100MB bandwidth to deployed personnel
- Led Net Ops tng program; 800 qualification tasks completed in 6 mos--Amn upgraded 3 mos ahead of schedule
- Led remote mgt software/hardware install project; expedited admin response time--saved 520 man-hrs annually
- Led section self-inspection prep; directly contributed to 375 CG "Excellent" UCI rating--promote immediately!
- Led Security Audit of 2 SIPR Networks; achieved 100% assessment completion; mitigated 300 sys vulns for 195WG
- Led sq tng; taught acq planning/applicability; honed briefing skill--amplified kt knowledge of 20 mil/civ mems
- Led unit into new ADPE process; trained 16 equip custodians on procedures--inventoried/accounted 740 items
- Led weapon sys backup project; archived 21 svrs/40 TB data--slashed disaster recovery time to 1 vs 12 wks
- Linked AFRICOM & AOC intel sys; enabled access to jt targeting/collaboration tools--promote to TSgt now!
- Loaded security pkg; updated 280 critical patches; first TBMCS site completed in AOC community--TSgt now!
- Logistical POC for DNSI tm; coord'd reception for 97 MAJCOM inspectors--entire tm coined by 5 MSG/CC!
- Made effective use of new tools; deployed new Work Order Mgt Syst--provided integrated helpdesk/plans ops
- Maintain'd a 458 mbr outbound listing; armed Wg ldrshp w/statistic data--essential in Minot CCTVL decisions
- Maintained $22.5M ntwk; completed 20+ Remedy tickets/outages--ensured 6K+ Minot users access capable
- Maintained $5.5M pgm; directed daily PMCS of 97 GMVs/12 NCE assets; key to sq's DNSI "Excellent" rating
- Maintained MCC ticket queue; assisted 8 man tm/remedied 140 issues across 2 ntwks...ensured 99% FMC on 26 sites
- Managed 2200 alarm point tests; finished 2 days early--readied $20M WSA security syst for certification INSI
- Managed MAFB key personnel roster; provided real-time updates for Blackberry users--saved leaders time
- Managed NCC power upgrade; allowed AF Network migration server installation--HHQs timeline on schedule
- Managed NSI comm support; $12K equip set-up in IG office--240 inspectors gained secure/non-secure access
- Managed secure telephone system outage; procured/installed new box set--restored vital SF C2 communication
- Managed WSA LPS repair; ensured testing of 122 counterpoints continuity--secured $1.6B ALCM nuc wpn sys
- Meticulous; created Visio power diagram of NCC after labeling 300 power cables--re-stabilized base network
- Migrated 5.7K email accounts from legacy system to new servers--increased user email storage capacity 2 TBs
- Migrated/Decomm 93 servers; assured seamless transfer of base file storage/apps--unhindered ops to Sr ldrs
- Mitigated 135 TTs; submitted 10 NOSC CRs--maintained under 20 ticket count 7 month/pre-AFNet migration
- Mitigated 52K hrs network outages; coord'd w/DISA & submitted 120 alt circuits...ensured 310K msn hrs/20K sorties
- Mng'd interim SIPR threat mgmt server; init'd automated patch process--cut 12K cyber hazards/sav'd 400 man-hrs yrly
- Modified several computer pgms for 91 SSPTS/ESS--enhanced video feed/surveillance cap's w/$3.3B ICBMs
- Motivated tech! Annihilated 100% UGT tasks/earned 5-level upgrade--expertise vital to AF GIG ops/security
- Network storage mgr; provided 7 TB African map data--used in 365 airspace control orders/146K air updates
- Obtained Uninterruptible Power Supply tng; 100% syst certified--expertise crucial to WSA security reliability
- Operated MAFB $22.5M net weapon system--cinched connectivity for 3.9K computers/9 ITNs over 60 bldgs
- Orchestrated $22K HMV heater upgrade kt; saved $6K--primed 5 SFS/ICBM security fleet for winter/msn ops
- Orchestrated electrical AFI change stds; corrected/reviewed 96 as-builts drawings--met AF directive on-time!
- Orchestrated Win 7 OS network script deployment; 1K+ systems upgraded--first to reach 100% in AFGSC
- Orchestrated Windows 7 network script deployment; 2,453/100% eligible systems upgraded--first in AFGSC
- Orchestrated Active Directory pruning; purging 62 SIPR Adm Accts/269 NIPR sys--hardening exposure of $252M ntwk
- Organized backup of 5 OG E-Tools server; installed configuration software--data security for 700 B-52 techs
- Organized NCC UPS refresh; helped w/install of 36 batteries--constant 52KW of power for core/critical syst
- Organized NCC UPS refresh; installed 36 batteries/eliminated power flux recoveries--syst up time maintained
- Organized PA set-ups for CSAF and AFSPC/CC visits--flawless comm support lauded by 5 BW/91 MW CCs
- Overcame multiple TBMCS install obstacles; aggressively built client/server scheme--completed 1-week early
- Oversaw $37K thin client project; configured IPs & settings/built images--simplified/modernized base network
- Oversaw 91 MW storage svr install; SAN alleviated of 200GB--enabled ldrs/mobile usrs expedient mail svcs
- Oversaw mgmt of $1.2M ADPE accnt; drove proper disposition of 100 items--$400K excess assets liquidated
- Oversaw mgmt of $1.4M equip acct; inventoried 674 items/eliminated 100--re-utilized $400K surplus assets
- Oversaw telephone rqmts; inspected/approved 900 contractor tech solutions--reduced processing time 80%
- Oversaw virtual outprocessing rqmts; disabled 246 users accts--optimized ntwk storage space for data sharing
- Partook in AFNet data call; provided 30 IPs & critical hardware info for migration--Minot ready for upgrade
- Perfect mx on core network equip; applied cable mgmt actions--99% syst reliability/availability for 6K users
- Performed critical update on TBMCS svr; enabled database backup for replacement sys--saved 100 man-hours
- Performed critical updates on 23 TBMCS pc's; mitigated software risks--ensured 100% network compliance
- Personally resolved 957 network trouble tickets; answered 541 calls--reduced section ticket queues by 33%
- Pilot'd email outage solution; educated 21 techs/authored procedures--restored 1.4K users/saved 9 man hrs/wk
- Piloted $37K thin client server install; meticulously researched hardware setup--fortified MAFB network sec
- Pinpointed base-wide SIPR mail outage; isolated root cause/implemented INOSC fix--back online < 12 hours
- Pioneered backup procedures; enabled complete sys restore in 4 hrs vs 1 wk--process adopted by AF helpdesk
- Planned and coordinated Risk Management Framework training--advanced 261COS and 147CBCS Cyber Sec msns
- Planned two SAN upgrades; base leaders approval obtained--allowed 6K access to migrated shared resources
- Poised two network professionals for success; secured mandated training & certification--DoD 8570 compliant
- Positive mentor; used knowledge to expedite two members' proficiency tng--reduced qualification time 18 days
- Prepared AFNet migration; skillfully categorized 10K+ database objects--guaranteed smooth move for MAFB
- Prepped Communications Focal Point relocation; installed 12 secure sys--increased section productivity 35%
- Preserved/validated net authentication; removed 10 dormant/invalid acct groups--secured Minot/DoD network
- Primed wg's ntwk; performed wkly cyber vulnerability scans/slashed 360K attack points--defended $54M datacenter
- Processed 1.5K classified packages; ensured 100% accountability/security of crypto assets--safeguarded comm.
- Procured search/rescue codes; gave B-52 aircrews secure link to rescue aircraft in event of crash--lifesaver
- Proj lead web svr upgrade; installed OS/sec certs--real-time road condition reporting/8.5K sq-mi missile field
- Provided 99.8% network uptime rate--guaranteed comm/info svcs to 6,043 customers/2 strategic nuclear wgs
- Provided access to deliberate crisis action sys; enabled CC mnpwr tracking--1K deployed mbrs accounted for
- Provided critical assistance to tier 2 mx team; support and syst knowledge led to repair--returned syst to 100%
- Provided critical C3 for DoE Safe Haven; tracked shipment/provided response--security lauded by DoE OST
- Provided executive administrative support to 70 member DNSI IG team--earned LOA/coined by IG team Chief
- Provided helpdesk spt for AOC C2 sys; maintained stellar 99% uptime--11.5K+ msns executed in Africa AOR
- Provided IAO support for sq; validated/processed NIPR/SIPR account requests--facilitated network security
- Provided impeccable C2 system support for 12 base nuclear and conventional exercises--99.9% up-time rate
- Provided outstanding support for HIP roll back; eight syst reconfigured/rebooted--slammed door on hackers
- Purchased $10K in communication resources; directly supported C4 ops--led 5 CS to a 99% equip uptime rate
- Qualified on 95 tasks; 100% electronic security syst trained in 2 mos--eliminated task coverage deficiencies
- Quelled base-wide secure comm outage; isolated/fix'd config fault--fueled C2 capes/2 show-of-force ops over NKorea
- Quickly complied with network change; upgraded 87 Blackberry devices--100% compliance/first in AFGSC
- Quickly isolated/repaired defective microwave sensor--restored intrusion detection capability in less than 1 hr
- Re-engineered NCC power diagram; load-balanced 300 power cables & servers--averted core service outage
- Realized AFGSC's network defense goal; scheduled 150 SCCM client installs--slammed door on cyber attacks
- Reliable NCO; effectively imaged 100+ MAFB computer systems--supported Minot's base-wide tech refresh
- Remedied problems w/TBMCS; quickly found problem/swift rebuild of servers--secured C2 for Minot Ldrs
- Removed 16 antiquated servers; 40% more rack space/60% less power used--NCC ready for next gen equip
- Removed 6 obsolete svrs; freed critical SIPR VTC server racks--facilitated 105 Wg/MAJCOM conferences
- Removed SAN vulnerability; eliminated unauthorized personnel access--ensured 14TB sensitive data secured
- Repaired critical Video Storage Syst outage; replaced defective network data cable--resolved 2-wk problem
- Replaced aging SIPR thin client server; installed/configured OS & licenses--faster/secure access for 190 users
- Requested by 5 BW/CC to support CAT; maintained 20 C2 assets--critical comm for Minot flood/11K affected
- Resolved 18 AF/CCC secure network outage; identified/replaced bad hard drives--restored services < 60 mins
- Resolved critical TBMCS issues; installed latest OS/geo map data--improved Wg's vital C2/war-fighting syst
- Resolved print svr outage; corrected 570 GPO errors/connected 42 printers--guaranteed 7K USAFE ISR msns
- Resolved sys DNS issue; set hosts file on PFPS sys--avoided rebuild of PMO sys/enabled 300 users access
- Responded to AMC Exercise Control Cell; repaired 24 corrupt user profiles--100% operational within 15 min
- Responded to AMC/A6 briefing outage; rapidly repaired faulty connectivity issue--net svc restored < 10 mins
- Responded to failed COP server; reconfig'd services to backup server--vital air picture restored within 5 mins
- Restored COMSEC vault records; recovered 2.3K corrupt files--mended historical nuclear weapons tracking
- Retrieved 1.4GB email data for IA; used commvault recovery app--enabled two investigations to take place
- Revamped equipment tracking log; designed new plan/established electronic file; ensured 100% accountability
- Revamped postal QAP reports; ensured accurate/current/timely data--allowed leadership to sustain fiscal plan
- Revised base distro list; instated AFGSC/CC/CV/CCC all-user access--assured direct link to 6K MAFB users
- Revitalized NCC diagrams; cleared, traced, mapped 2K ft of network/power cables--100% mission continuity
- Scavenged network; removed 300GB duplicate/illegal files--regained 20% wasted memory for vital msn data
- Scored 880/900 on Security+ exam--rcvd cert; completed Unix crs--authored 25 checklists/trained three techs
- Scoured network drives; identified 300GB of duplicate/illegal files--recouped 20% of 1.5 TB vital disk space
- Scoured SAN/found 86GB of illegal files; formed list/sent to offenders/cleaned up--shared drive health saved
- Scripted test and evaluation plan for Windows 7 OS migration--#1 in MAJCOM for OS upgrade/deployment
- Scrubbed shared storage on SIPR SAN; removed 75 GB of outdated/illegal files--enabled OSS reallocation
- Secured 8 MAJCOM-funded FY12 formal tng courses for NCC per--$12K savings/continued net availability
- Self-taught AHAMS config; engineered faulty port solution/saved $6K--ensured deployers calls to families
- Served as interim Sq CC Secretary; managed daily info flow/CC cal/processed unit mail--praised by sq ldrs!
- Setting the standards; serviced 200+ customers; briefed & outprocessed 128 mbrs--ensured smooth transition
- Setup Joint Expeditionary Forces Experiment ops cell; configured 12 sys--professionalism lauded by AMC/A6
- Shadowed MPD ACI; observed local procedures/obtained five trng documents--built future checks foundation
- Solicited UPS supply rqmt; safe/continuous power for base servers--enabled unimpeded 5 BW/91 MW comm
- Solved Google Earth config fault; created map-overlay for COP--presented instant weather picture to JFACC
- Solved problematic secure phone system outage; restored vital comm link--avoided $20K in replacement costs
- Spearheaded AMC/JA system upgrade; configured 10 new secure machines--led to 70% increased productivity
- Spearheaded CA threat hunting msns; secured weapon systems in separate critical AORs; protected 51M+ govt users
- Spt'd client security patch sys launch; amassed 230GB of system updates--solidified critical removal of 20K cyber risks
- Stellar technician! Personally responded to 150+ trouble calls--his expertise resulted in 5 min avg resolution
- Stood-up Minot's 1st-ever SIPR print server; installed Windows 2008 OS--centralized service for 1K users
- Streamlined ops w/nine production work centers; processed 379 jobs w/AF level syst--50% faster completion
- Superior ldr--PWCS compliance vital to 5 CS earning 2010 AFGSC "Best Small Comm Sq"--promote now!
- Superior technician! Directed resolution of 1.2K trouble tickets--received appreciation letter from AMC/A1
- Supervised thin client printing issue; configured correct syst options--saved $9K in Cisco switch expenditures
- Supported 91 MW 2010 NSI comm requirements; ensured critical comm support--wg received "Sat" rating
- Supreme professionalism; customer service number one priority; coord'd/expedited over 80 e-mail requests
- Surveyed 11 critical network nodes; documented physical vulnerabilities--reinforced security for $1.4M assets
- T-shot GeoBase malfunction; repaired bad net connection--enabled road condition updates/safety for 8K pers
- Tackled AFNET migration efforts; provided reliable status reports; postured Minot's cutover to #1 in AFGSC
- Tackled AFNET script rewrite; consolidated 1100 files into 43--redundancy elim'd/simplified troubleshooting
- Tackled flt OJT in NCOIC absence; led 6 mems in hands-on PR/DO/PO/Options tng--up'd flt knowledge 50%
- Tackled network interruption response; reported/maintained SA on 72 downtimes/65K hrs...enabled 271K intel prods
- Terminated 26 CAT I security violations; configured access grps/removed cyber holes--SCOPEdge compliant
- Traced/labeled 300 cables; created 1st-ever NCC pwr diagram--slashed troubleshooting/recovery time 50%
- Tracked down four rogue servers; deactivated two/migrated two--15% closer to server consolidation rqmnt
- Tracks sys outages, ensures accurate/timely spt and provides resolution to AMC, SDDC, AFCA & 618 TACC
- Train'd two new asmgt team mbrs on AFI policies; Amn operational in 10 days--reduced office wkld by 45%
- Trained 2 techs on new processes; rapidly fielded TBMCS clients--promptly met accelerated AOC deadline
- Troubleshot 618 TACC secure net outage; isolated faulty switch port--restored connectivity for 57 users <1 hr
- Troubleshot and repaired WSA final denial weapon syst; reconfigured faulty video component--saved AF $4K
- Troubleshot print server outage; resolved 570 GPO errors/connected 42 printers--guaranteed SA 7K ISR msns
- Troubleshot random GV fault; validated voice recognition add-on install--eliminated potential error source
- Troubleshot/restored 5 MXG QA program; reintegrated 2 databases--recovered 28 Aircraft/ 291 Airmen evals
- Updated logon scripts for 400 users w/org name change; fixed script locations--24/7 shared file drive access
- Upgraded JFACC COP during Libyan Ops kickoff; increased capacity to 100K tracks--rock solid air picture
- Upgraded NIPRnet backup svr software; 100% compliance w/AFNet requirement--data integrity for 6K users
- Upgraded off-site backup server; added 9 TB--enabled longer restoral capability for shared storage in disaster
- Validated 5.2K user accounts; ID'd & disabled 98 elevated accounts--ensured integrity of base secure network
- Verified 1100 log-on scripts; verified individual users network mappings--eliminated user migration impact
- Vital Joint EX tech; config/install AOC's 1st-ever COP server--linked 17 AF w/COCOM; validated C-JTF ops
- Vital to AF Network migration; categorized 10K database objects--guaranteed smooth transition--SSgt now!
- Wg CC's lead for CAT C2 support; maintained 20 msn-crit assets--ensured comm during flood affecting 11K
- Xferred 3.7K sys/6.5K mbxs; AFNET migration complete 2 wks early/saved $13K--lauded by AFNIC team