Communications Focal Point EPR Bullets
- Assembled 9 servers for Windows 10 migration; enabled CSTs to configure multi IS at once--saved 300+ man hours
- Assigned permissions to 45 org email accounts; trained users on accounts--allowed strategic lvl collaboration
- Assisted creation of 600 user accts; expedited network access to warfighter--reduced time from 2 days to 2 hrs
- Devoted NCO; authored/edited 10+ CFP Ops procedures/checklist--enabled trng/continuity for CFP personnel
- Engineered NAS fault sensors; track/rpt to CFP/NOC <1 min h/w errors--ensured real-time alerts/saved 336 man-hrs
- Excellent CFP controller; team processed 1100 WOMS requests--facilitated IT upgrade throughout Minot AFB
- Excellent Tech; prioritized over 200+ tickets relevant to mission needs--ensuring Unit/Wing tasks complete over 90%
- Exceptional Leader; confirm'd shop airmen completed 100% 5-level skill tasks/CDC's--strengthen'd workcenter prsnl
- Exemplary Tech; manag'd/support'd more than 2,000 user accts for Wing--warranting 13 squadron msn 100% success
- Expert support of Exercise NORTHERN EDGE; established 300+ SIPRNET accounts--expedited C4I process
- Filled NCOIC billet/led 5 mbr CFP; drove 1k trouble tickets--guaranteed 99.8% ntwk full misson capable rate
- Guided CFP; fixed 832 tickets/91% lcl fix rate/eclipsed ACC rts avg by 2 days--enabled 800 warfighter SARs
- Hand-picked to be CFP controller; tracked/coord'd customer srvc requests--resulted in 30 IMDS tickets closed
- Manag'd CFP; revamp'd/author'd & maintain'd CFP continuity guide for 7+ mbrs--ensuring airmen career progression
- Managed $110K IT equip acct/135 items; turned in obsolete assets worth over $4.1K--sustained 100% accountability
- Managed $2.2M SAN upgrade proj; migrated 20TB mission data--increased EAFB storage/capacity doubled
- Member of critical CFP bullpen; routes workload & notifies OPRs & senior leaders-- enhances mission effectiveness
- NCOIC of CFP; ensured CFP processes and doc remain current for 125+ processes-- continous workcenter continuity
- Orchestrated PKI pgm; resolved 726 tickets/935 tokens/1344 rqmts--secured 4 ntwks for 2-star Cmd/$72M enterprise
- Processed 32 cyber reports; kept resolution rate <28 days--key to 93% Cyber defense posture/protected $160M netwk
- Resolved 250 trouble calls; restored 350 services/restarted 700 processes--1.2K IMINT missions successful
- Resolved 640 service desk calls/2,970 IT tickets; eliminated tier-two technical spt--saved ESD helpdesk 81 man hrs
- Resolved Eglin-wide VPN outage; coord'd/secured alt access path--restored net svs to 29.5K users/sr ldrs C2
- Responded to 1.2K trouble calls; analyzed/fixed user issues across 10 ntwks--key to 55K IMINT tgts captured
- Responded to 100+ trbl calls; fixed 50 sys hangs/terminated 1K+ frozen processes--maximized ISR collection
- Restored CAC PIN reset capes/21.2K Eglin prsnl; config'd/setup 2 workstations--recovered critical ops <3 hrs
- Spearheaded Standardized Desktop Operating Sys proj; migrated 800 PCs--deterred 75K threats/sec'd $200M enclave
- Steered CFP ops; overhauled 456 walk-ins/resolved 58 tickets--premiered AMAB 24/7 C4 spt f/664 coalition/jt prsnl
- Superior Technician; contributed to 90% completion of all CFP IT tasks--exhibited determination to Unit/Wing msn
- Superior Technician; exhibited loyalty and determination--contribution to 90 percent completion of CFP IT tasks
- Worked 18 hrs non-stop to fix DCO outage; id'd faulty TACLANE--cured C2 outage for CSAF & PACAF/CC